Returns & Refunds for Checkout

Returns & Refunds Policy:

Thanks for shopping at The Sewing Wave.

If you are not entirely satisfied with your purchase, we’re here to help.

Returns:

You have 14 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds:

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping:

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are nonrefundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Items Not Eligible:

Used items or items that have been damaged after the purchaser has taken delivery of the item .

Sale Items:

We do offer refunds on sale items under the same conditions as our refund policy states above.

All the machines on our website have full manufacturers warranties.

How To Return Your Item:

Please courier or post your item to:

The Sewing Wave

Unit 2/5 Calabro Way

Burleigh Heads QLD 4220

Contact Us:

If you have any questions on how to return your item to us, contact us.

The Sewing Wave

Unit 2/5 Calabro Way

Burleigh Heads QLD 4220

Email: info@thesewingwave.com.au

Web: www.thesewingwave.com.au

Phone: 07 5520 3288

Mobile: 0455 047 949